FAQ

Demystifying NIAflow®: Your FAQ Hub

Your queries, addressed swiftly and efficiently. Our FAQ section is designed to provide you with quick answers to common questions about NIAflow® software. From basic troubleshooting to advanced usage tips, find comprehensive answers that help you navigate your NIAflow® journey with confidence.

Can I test NIAflow®?

NIAflow® Basic is free of charge and can be downloaded after registration. It can be used indefinite but is limited in objects and functions.

Yes. Up to 30 days you can use NIAflow® offline. After this period NIAflow® has to connect to the server to confirm your license.

You can use one license on one computer only. If you install NIAflow® on a second computer the license on the first one will be cancelled.

You can view and print the project according to the settings in the file but not edit it.

NIAflow® doesn’t start after new installation

If the NIAflow.log file reports “WebserviceHelper.HasConnection=False” then firewall settings could prevent NIAflow® from contacting the webservice and confirming your license. Set firewall to enable communication to IP 78.47.196.157 through port 443.

The log file can be found in “C:\Users\yourname\AppData\Local\NIAflow”

During the first startup of NIAflow® your copy will be activated. For a successful activation of the program it is required that:

  • You use the same email address and password you have used during registration at the web page.
  • Your computer is connected to the internet to verify your licensing data.
  • You have signed in to Windows with your regular user account (If NIAflow® has been installed under a different account e.g. an admin account of your IT personnel please sign in with your regular account prior to starting NIAflow®. Otherwise the licensing check may fail)

Due to filter settings of your email or your corporate email it may have been sent to spam. Please, look for the confirmation email in your spam folder and try to activate.

 

The problem occurs behind modern firewalls that use SSL decoding and encoding of incoming traffic. Apps like ours that have to secure their data traffic (e.g. due to online paying features) do not allow SSL decoding of their data. Please have your IT personell setup a SSL decoding exception for the target NIAflow.com.

Support form

Address

HAVER & BOCKER OHG
Carl – Haver – Platz 3, 59302 Oelde
Phone Number: +49 2522 300

Support
Rüdiger W. Heinrich, Dr.-Ing.
support@niaflow.com

Sales
Joachim Hoppe
sales@niaflow.com

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NIAflow® is designed to streamline your processes, provide data-driven insights, and enhance project efficiency. By utilizing NIAflow®, you can achieve seamless operations, make well-informed decisions, and improve overall productivity in your engineering projects.